- Pre-Registration with patient information to generate the unique patient identification ID or medical record no.
- OP Visit Registration for outpatient patients through a single outpatient registration screen which captures patient demography, sponsor, patient photo, visit and order details.
- IP Visit Registration for inpatient admissions with automated bed management.
- Outside Patient Registrations for outpatients with an external prescription and paying a visit to the pharmacy or the diagnostics department.
- Incoming sample registration for diagnostics centers against samples only with the tests ordered to be conducted against the samples.
- Integration through Insta’s proprietary Nexus app for automated government ID cards (UAE, Kuwait, Bahrain) for quick registrations and digital signature capturing for consent forms.
- Use configurable custom fields to capture additional information such as marketing information, patient referrer details, etc.
- Tag patients as an emergency, unidentified or medico-legal case, VIP, or based on confidentiality for controlled access to patient’s medical records.
- Automated follow-up determination by doctor, department, and sponsor.
- Auto-assign consultant wise token numbers, print registration bar-code stickers, registration cards
- Convert OP-IP cases or an admission/surgery requests to an in-patient registration and admission
- Scan and upload insurance cards or patient documents
- Use integration APIs to enable self registrations through third-party offerings.
- Manage patient appointments by scheduling the resources (Doctor/Test/Service/Surgery/Generic Resources)
- Calendar and Slot-wise availability views by day/week for doctor appointments.
- Calendar-wise day/week views for other resource (test/service/surgery) appointments.
- Alternate slot based view for booking all types of resources in one-screen.
- Block secondary resources
- Overbook appointments with the waitlist feature to manage patient expectations, waiting time, and maximize resource utilization.
- Setup bulk resource slot overrides or block slots based on the change of resource availability.
- Book appointments by calendar or Hijri date.
- Block slots by configurable doctor consultation, test/service/surgery duration.
- First-time contact details capture with minimum details for patient appointments.
- Track appointments by statuses such as booked, confirmed, no shows, cancellation, and track no show history.
- Book recurring appointments.
- Automated patient promotional/transactional message notifications by SMS/Email
- Configurations to setup which notifications are applicable per patient by SMS/Email or both or to be marked DND
- Support for automatically triggered transactional messages across the patient’s journey such as Appointment, Registration, Billing, Payments, and Discharge.
- Manually send bulk communication to the patient database.
- 2 Way SMS responses for patients to confirm or cancel appointments via Web API integration
- Email bills and diagnostics reports to patients.
- Configurable messaging setup for email / SMS using SMTP or Web-API protocols.
- Manage the patient's admission, discharge, and transfer process through the inpatient bed management features.
- Shift, retain, or allocate a bed to the bystander.
- Automated bill charge postings based on the patient’s period of stay basis configured bed charges for hourly, half-day, full-day charges, duty doctor charges, and nursing charges.
- Setup multiple discharge states for the patient such as Initial Discharge, Clinical Discharge, Financial Discharge, and track pending billing and clinical activities in preparation for the patient’s clearance for the Physical Discharge.
- Patient Portal widget which can be plugged into work on the provider’s website or mobile app which enables the patient to:
- Manage doctor/service appointments
- Access medical records
- External Mobile App Integrations
- Manage doctor/service appointments
- Access medical records.